Due to the management of the enterprise managers have different views on warranty for ten years, journalists and take the news to the industry renowned experts and some did consulting industry association leadership, to answer is lighting product warranty for a year or two, or five or six years, according to different category are very normal, but for the warranty 10 years, the answer is very cautious.
Warranty decade not operational
An industry expert tells a reporter, so far, a total of 22 kinds of products in China were included in “3 packets” category, but the lamps and lanterns is not in them. Moreover, at present our country has not uniform after-sales on lamps and lanterns. Lamps and lanterns should be carried out in accordance with the electrical warranty terms, but in view of the causes of damage of lamps and lanterns has a lot of, if there is a problem only for dealers to talk things over solve. Had seen a lot of consumers to buy home appliances and electronic products, is willing to spend a few yuan a few hundred dollars or extended warranties, in order to get more security, but the actual operation, only to find that the warranty is very strict, is equal to waste paper.
Many association leadership, according to a fixed number of year of the warranty is not practical for domestic lighting enterprises. Due to the particularity of lighting industry, lighting companies it is difficult to guarantee the continuity of its business, the warranty period is likely to become empty talk. If to dealers, in the event of a local dealer replacement or completion, guarantee the quality will be difficult to grasp. Therefore, if you really want to service for consumers, as the warranty costs calculated slimmed down, will be cheaper to sell to consumers. If it’s real intention is to stimulate consumption, in the future can’t live up to its promise, the resulting disputes will be more. So enterprises commitment must be practical, who after ten years of things are unpredictable, there is no need to do a long-term commitment.